A 99.9% Server Uptime
We have set up our shared web hosting system using stable hardware components and strongly customized software. Our system administrators have installed a modified version of SELinux on our physical machines to guarantee optimal security and dependability. We’ve added several anti–DoS mechanisms in addition to powerful firewall programs to make sure our internal network is impenetrable and safe.
All our shared web hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you choose, the guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on premium–quality hardware made by Juniper. What’s more, on every single router, we’ve put a firewall with an intricate algorithm in an attempt to sift all shady requests.
Therefore, in all our data centers – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your money at risk, you can’t feel truly secure. This is the reason why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. If you do not feel happy with our service or in case you wish to use a bit more powerful hosting solution, like a Linux VPS service or even a Linux dedicated service – we’ll give you a full refund, without any secret costs or repayment charges.
24/7 Technical Support
If you’ve ever been forced to wait for hours to receive a response, you probably know how aggravating this can be, even more so if your web site is at stake. This is exactly why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be available to you and they’ll get back to you in less than an hour. And the best thing is that their average support ticket response time is well under twenty minutes!