Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every single assistance request you submit to us will be dealt with within maximum 1 hour. In case your trouble ticket or e–mail needs additional assistance from a server administrator, we will forward it and leave a note to let you know that your issue is being examined. If you make use of the Managed Services package, any of the server administration services included there will be carried out at a time of your preference.
A Premium–Quality Client Care Service
Should you need any assistance working with our Site Control Panel or with any of the applications that we have installed on the dedicated hosting server on your behalf, do not hesitate to touch base with our technical support staff at any time via the ticketing system. Furthermore, should you need assistance managing your dedicated hosting server, you can order our Managed Services package, which includes weekly OS updates, troubleshooting and software installation services, server monitoring and restarting procedures, backup hard disk drive space, etc.
An Easy–to–Navigate Help Section
Our Site Control Panel is pre–installed for each dedicated server. Among its features is a rather time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. Most of the instructional articles in addition video versions which demonstrate all the operations that you can carry out in a very illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each Site Control Panel section.