Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • The Help Center incorporated into our Site Control Panel features a selection of help articles and regularly asked questions. Aimed towards fixing any common issue that you may chance upon, they are contributed by our support team of qualified techs.

  • Top quality support service
  • Educational Videos

  • For those of you who’d rather learn how to troubleshoot a typically experienced problem by watching an instructional video clip, we’ve added a selection of video tutorials to our Site Control Panel. All the how–to video clips are short and simple to understand. They offer you visual demonstrations of various website management actions.

  • Intuitive help center
  • A 60–Minute Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 tech support service with a one–hour response time guarantee. A group of experienced support engineers will be at your disposal to attend to all the enquiries that you might have. During non–peak times, a response will be supplied within just 20 minutes.