Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user assistance staff is trained to fast care for all our shared web hosting users’ questions and support questions. Through our ticket system, it will be easy to submit your question and a support crew representative will, no doubt return to you within max 60 minutes. Actually, practice has proved that the common reaction time frame is Twenty or so minutes.

  • Top quality support service
  • A Top–quality Support Service

  • You can contact us 24x7x365 with any problem you may have relating to our products and services. We have got specialists working everyday to provide you with guidance at any time when required. Feel free to use the ticketing system or send us an e–mail whenever you want, alternatively you can pick–up the telephone or make use of the live chat through business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • Our company has integrated an extensive know–how base into the Control Panel so that you could obtain convenient step by step instructions whenever you want. Each section of the Control Panel features its own contextual support area showcasing a variety of how–to posts. We have also prepared video clips to offer you with a greater visual representation of the simplest way to perform any given process.